Privacy Policy

For MedInformatix Mobile Applications

This privacy policy applies to all mobile applications developed and maintained by MedInformatix, including but not limited to:

  • BAMI Mobile
  • ClarityCareKC
  • Complete Care for Kids
  • DayOne Family Healthcare
  • GEC Mobile
  • LEC of Miami
  • Grossman Mobile
  • MEC Mobile
  • MI Contact
  • MI Mobile Dev
  • MIC Medical Imaging
  • North Star Mobile
  • Northwest Radiology Mobile
  • Richens Eye Center
  • Savannah ObGyn, P.C.
  • Skagit Radiology Mobile

These applications are provided by MedInformatix at no cost and are intended for use as is.

Developer Information

This app is developed and maintained by MedInformatix. For privacy-related inquiries, please contact our Privacy Officer at mimobile@medinformatix.com or our general contact at info@medinformatix.com.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use any of our Services.

If you choose to use any of our Services, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our respective Terms and Conditions for each application, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Services, we may require you to provide us with certain personally identifiable information. The specific data we collect and its purposes are detailed below:

Personal Information

  • Name: Used for account creation and personalization
  • Email Address: Used for account creation, service notifications, appointment reminders, and customer support
  • Phone Number: Used for account verification, appointment reminders, and emergency contact features
  • Other Personal Info: Additional information as needed for healthcare services

Location Information

  • Approximate Location: Used to find nearby healthcare facilities and provide location-based services
  • Precise Location: Used for emergency response features and accurate facility location when the app is in use

Files and Media

  • Photos and Videos: Used for healthcare documentation, profile pictures, and medical record attachments when provided by users
  • Files and Documents: Used for medical record management and healthcare documentation

Device and Technical Information

  • Device or Other IDs: Used for app functionality, troubleshooting, security purposes, and personalization

Data Sharing and Usage

The data we collect may be shared with other companies or organizations for the following purposes:

  • App Functionality: To provide core healthcare and appointment management features
  • Account Management: To maintain user accounts and provide personalized services

Data Collection Practices

Please note that our apps may collect data even when not in active use for essential functions like appointment reminders and emergency services.

The information that we request will be retained by us and used as described in this privacy policy. We do not sell, trade, or rent your personal information to third parties.

Third-Party Services

Our applications use third party services that may collect information used to identify you:

  • Google Play Services - for app functionality and analytics
  • Healthcare Integration Services: For secure communication with healthcare providers and medical record systems
  • Push Notification Services: For appointment reminders and important health notifications
  • Analytics Services: For app performance monitoring and improvement

We ensure that all third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify. All healthcare-related integrations comply with HIPAA requirements where applicable.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of these Services that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Healthcare Data (HIPAA Compliance)

For applications that handle Protected Health Information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA) and implement additional safeguards:

  • All healthcare data is encrypted both in transit and at rest
  • Access to PHI is strictly limited to authorized healthcare personnel
  • We maintain detailed audit logs of all PHI access
  • Business Associate Agreements are in place with all relevant third parties
  • Regular HIPAA compliance training is provided to all staff

Healthcare applications may share your information with your healthcare providers, insurance companies, and other entities as necessary for treatment, payment, and healthcare operations, in accordance with HIPAA regulations.

Security Practices

We value your trust in providing us your Personal Information and implement comprehensive security measures to protect it:

Data Encryption

  • Data in Transit: All data transmission between your device and our servers uses HTTPS encryption and secure connection protocols
  • Data at Rest: Personal data is stored using modern cryptographic methods and industry-standard encryption

Access Controls

  • Access to personal data is restricted to authorized personnel only
  • Multi-factor authentication is required for system access
  • Regular access reviews and permission audits are conducted

Security Monitoring

  • Regular security audits and vulnerability assessments are performed
  • Continuous monitoring for security threats and anomalies
  • Prompt security updates and patches are applied

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously work to improve our security measures and stay current with industry best practices.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 30 days after account deletion
  • Usage Data: Retained for up to 2 years for service improvement purposes
  • Log Data: Retained for up to 90 days for troubleshooting and security purposes

You have the right to request deletion of your personal data at any time by contacting us at mimobile@medinformatix.com. We will process deletion requests within 30 days, except where retention is required by law.

Data Deletion

You have control over your data and can request deletion through multiple methods:

User-Initiated Data Deletion

Users can delete their data directly through the app interface for most data types.

Account Deletion

If you have created an account through our app, you can request complete account deletion by:

Developer-Assisted Deletion

For certain types of data or if you encounter issues with self-service deletion, our development team can assist with data deletion upon request. Contact us at mimobile@medinformatix.com for assistance.

When you delete your account, we will also delete all associated personal data, except where we are required to retain certain information for legal, security, or fraud prevention purposes.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, contact us at mimobile@medinformatix.com. We will respond to your request within 30 days.

Legal Compliance

We comply with applicable privacy and data protection laws in all jurisdictions where we offer our services, including but not limited to GDPR, CCPA, and other regional privacy regulations. This privacy policy is designed to meet the requirements of these laws.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us:

We will respond to privacy-related inquiries within 30 days.